How to Cancel Candy AI (2026): Steps and Traps to Check

The Candy AI subscription can only be managed from the website, in your account settings, because the app isn’t in the app stores. Candy AI is a web service run by EverAI Limited; billing doesn’t go through Apple or Google.

The steps as of September 30, 2026:

1. Log in at candy.ai with the account that’s paying (check the email address if you have more than one).
2. Open the profile menu, then settings.
3. Go to the subscription or billing section.
4. Turn off auto-renewal and confirm.

Once the cancellation is confirmed, you keep premium access until the end date of the current period. Note the date and the on-screen confirmation: a screenshot will come in handy if there’s ever a dispute.

Remaining tokens aren’t refunded, and that’s the main source of complaints around cancellation. On Candy AI, a token is a credit used every time you generate an image, a voice message, or a “Live Action” video clip; the packs we found on September 30, 2026 range from about $9.99 to $299.99. The monthly or annual subscription gives you chat access and a token allowance; packs are bought on top.

In practice, if you bought a $49.99 pack last week and cancel today, don’t expect to get the difference back. Candy AI’s Trustpilot page was removed by Trustpilot (observed on September 30, 2026), so no rating can be verified; public complaints focus on billing and tokens, so you’re better off using your tokens than hoping for a refund.

Two practical tips:

• Before you cancel, check your token balance and use it if you plan to generate images.
• Never buy a big pack in the month you’re thinking of quitting.

To understand exactly how tokens get used, read our guide to Candy AI’s real price.

Refunds aren’t automatic, and you need to go through the company’s support before doing anything else. Candy AI doesn’t publish a generous refund policy: subscriptions are considered used as soon as the period starts, and tokens are treated as final purchases.

If you think you were charged by mistake (double charge, renewal after a confirmed cancellation, an amount different from the one shown), here’s the order to follow:

1. Contact support through the site, attaching the screenshot of your cancellation and the bank statement in question.
2. Wait for a written reply and keep the whole exchange.
3. Only then, if the answer is an unjustified refusal or there’s no reply, consider a chargeback (see the next section).

To avoid half of all disputes: take the $13.99 monthly plan to test, and only move to the 12-month plan ($3.99/month) if you’re sure you’ll stay twelve months.

A chargeback is a last resort, not a shortcut, and it can backfire on you. A chargeback is the process where you ask your bank to reverse a card payment you’re disputing.

What to know before filing one against EverAI Limited:

• The company can close your account and delete your conversations and characters; you lose everything you built.
• Your bank will ask for evidence: proof of cancellation, exchanges with support. Without them, the claim is often rejected.

If you simply changed your mind, canceling from your account is enough and lets you enjoy the period you paid for. Save chargebacks for cases where support didn’t respond or refuses to fix an obvious billing error.

Canceling the subscription and deleting the account are two different actions, and the second doesn’t follow from the first. After you cancel, your account stays open on the free tier, with your conversations and history. If you want your data gone, you have to request account deletion separately, from settings or through support.

Points to check in Candy AI’s privacy policy before you do it:

• Does deletion erase conversations and generated images, or only the profile?
• How long does the company give itself to erase the data?
• Is billing data kept for legal reasons (that’s common and normal)?

EverAI Limited is based in Malta, so inside the European Union: the GDPR (General Data Protection Regulation) applies, and you can exercise your right to erasure in writing. Keep proof of your request. Our AI girlfriend privacy guide details what the main apps collect and how to read these policies.

If your subscription shows up in the App Store or Google Play, you’re not paying Candy AI but a third-party app that uses its name. Candy AI is web-only as of September 30, 2026; EverAI Limited doesn’t publish any official app in the stores. The “Candy AI” apps you can find there are clones unrelated to the company.

In that case, you don’t cancel on candy.ai but in your app store:

• iPhone: Settings, your name, Subscriptions, then the app in question.
• Android: Google Play, profile menu, Payments & subscriptions, Subscriptions.

Apple and Google handle refunds according to their own rules; uninstall the app too, and assume any information you gave it is now with an unknown party. Our article on AI girlfriend apps for iPhone and Android explains how to tell an official app from a clone.

All three are canceled from your account, but the financial consequences aren’t the same, and that’s where Candy AI stands out, for better and for worse.

Kupid AI is the trickiest: its terms of service mention a $3.99/month fee to keep your data after you cancel. In other words, ending the subscription doesn’t necessarily end the charges unless you also have your account deleted. Read the terms before signing up, and check your statement the month after canceling.

Nomi AI (Glimpse AI) is the simplest: a subscription with no tokens, so nothing to lose when you cancel apart from premium access. It’s also the strongest on long-term memory: a logical alternative if you’re leaving Candy AI because of the token budget. See our Nomi AI review and the Candy AI vs Replika comparison if you want an option without explicit content.

Five minutes of checking can save you an extra charge and a dispute with your bank.

Before:

• Note the renewal date in settings and cancel at least 48 hours ahead.
• Check your token balance and decide whether to use it up.
• Export or copy the conversations you care about; there’s no guarantee they’ll stay accessible.

After:

• Take a screenshot of the cancellation confirmation.
• Check your bank statement on the scheduled renewal date.
• If you want your data erased, send a separate account deletion request and keep proof.

If you like the app but your budget is getting out of hand, keep the base subscription and stop buying packs: chat stays available, only images and video become scarce. The full comparison lists the pricing models side by side.